Legal Terms & Policies

Privacy Policy

Information We Collect

We collect information you provide directly to us, including your name, email address, phone number, and appointment preferences when you create an account or book a service. We may also collect information automatically, such as your IP address and device type, when you use our app.

How We Use Your Information

• To schedule and manage your appointments
• To send appointment reminders and confirmations
• To respond to your questions and requests
• To improve our services and app experience
• To comply with legal obligations

How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share information with service providers who assist us in operating the app, provided they agree to keep your information confidential. We may also disclose information when required by law.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with services. You may request deletion of your account and associated data at any time through the app's profile settings.

Your Rights

You have the right to access, update, or delete your personal information. You may also opt out of certain communications at any time. To exercise these rights, update your preferences in the app or contact us directly.

Terms of Use

Acceptance of Terms

By accessing or using the We Are Thai Massage app, you agree to be bound by these Terms of Use. If you do not agree to these terms, please do not use the app.

Use of the App

You agree to use this app only for lawful purposes and in accordance with these Terms. You agree not to use the app to harass, abuse, or harm others, or to submit false or misleading information.

Appointment Policy

• Appointments must be cancelled or rescheduled at least 2 hours before the scheduled start time.
• Late arrivals may result in a shortened session at the full price.
• We reserve the right to refuse service to anyone at our discretion.

Limitation of Liability

We Are Thai Massage is not liable for any indirect, incidental, or consequential damages arising from your use of the app or our services. Our total liability shall not exceed the amount you paid for the service in question.

Service Requirements & Code of Conduct

Draping & Client Coverage Policy

For the comfort, privacy, and safety of all clients and staff, proper draping is required throughout the duration of every service. Clients must remain covered at all times during their appointment. Our therapists are trained to ensure full and adequate draping is maintained at all times, and only the area being worked on will be exposed. This policy is strictly enforced at all We Are Thai Massage locations.

Zero Tolerance for Inappropriate Behavior

We Are Thai Massage maintains a zero-tolerance policy toward any form of inappropriate, sexual, threatening, abusive, or disrespectful behavior directed at our staff or other clients. This includes but is not limited to inappropriate comments, gestures, requests, or physical conduct of any kind.

Any client who engages in inappropriate behavior will have their service immediately terminated. No refund will be issued under these circumstances. Additionally, the client will be permanently banned from booking or receiving services at any We Are Thai Massage location. We Are Thai Massage reserves the right to report incidents to local law enforcement as appropriate.

Release of Liability & Assumption of Risk

By booking and receiving services at any We Are Thai Massage location, you acknowledge and agree to the following:

• Massage therapy and wellness services involve physical manipulation of the body, which carries inherent risks including but not limited to temporary soreness, bruising, or in rare cases, injury.
• You voluntarily assume all risks associated with receiving massage therapy or any other service offered at We Are Thai Massage locations.
• It is your responsibility to disclose to your therapist any medical conditions, injuries, allergies, or physical limitations prior to your service. We Are Thai Massage is not responsible for adverse reactions resulting from undisclosed conditions.
• We Are Thai Massage, its owners, managers, employees, and contractors shall not be held liable for any injury, illness, loss, or damage — whether direct, indirect, or consequential — arising from services received at any of our locations.
• By proceeding with your appointment, you release and discharge We Are Thai Massage and all associated parties from any and all claims, demands, or causes of action related to services rendered.

If you have a pre-existing medical condition, are pregnant, or have recently undergone surgery, please consult your physician before booking a service. We Are Thai Massage reserves the right to decline service if there is concern for the health or safety of the client or staff.

Changes to Terms

We reserve the right to update these Terms at any time. Continued use of the app following any changes constitutes your acceptance of the new Terms.

Text Messaging Terms

SMS / Text Message Program

By providing your mobile phone number and selecting "Text / SMS" as your preferred contact method, you consent to receive text messages from We Are Thai Massage regarding your appointments, reminders, and service updates.

Message Frequency

Message frequency varies based on your appointment activity. You may receive messages for booking confirmations, reminders, cancellations, and follow-ups.

Message & Data Rates

Message and data rates may apply depending on your mobile carrier and plan. We Are Thai Massage is not responsible for any charges incurred from receiving text messages.

Opting Out

You may opt out of text messages at any time by updating your contact preference to "No Contact" or "Email" in your profile settings within the app. You may also reply STOP to any text message to unsubscribe.

Email Communications

By providing your email address, you consent to receiving appointment-related emails from We Are Thai Massage. You may update your contact preferences in your profile to opt out of email communications at any time.

Contact Us

If you have questions about these terms or our communication practices, please contact us through the app or visit one of our locations.